Industries Profound knowledge of many industries Get in touch The challenges of an industry It is in our DNA to build profound knowledge of the sector in which our partners operate. We already work with a large number of organisations from different sectors and know where their challenges lie. In addition, we are always open […]

Dialogue ABC The language of contact centres Get in touch View ABC Contact centre jargon Since the emergence of the first contact centres in the 1960s in the United States, an entirely separate jargon – largely in English – has developed. For an outsider, it is often difficult to understand how a contact centre works […]

1. Introduction 1.1 This Website is owned and operated by Custom Connect B.V. (“CCI”, “we”, “us”, “our”). The use of www.customconnectinternational.com (“the Website”) is subject to the following terms and conditions (“the Terms of Use”). 1.2  When you (“Customer”, “you”, “your” or “user”) access our website you confirm that you consent to bind yourself to […]

1. Introduction Welcome to the privacy policy of Custom Connect B.V. (hereinafter: “CCI”, “we” or “us”). CCI is specialised in the performance of professional customer contact: both front office (call, mail, chat) and back office activities. CCI is located at Balkweg 4B in ‘s-Hertogenbosch, the Netherlands. More detailed contact information can be found at the […]

Custom Connect’s electronic mail disclaimer This message and any accompanying attachment may contain confidential and copywrite information. If you are not the addressee indicated in this message or responsible for delivery of the message to the addressee, do not copy or deliver the message or the attachments to any other person including the intended recipient. […]